Chat Now

• Customers begin a session by clicking the "Let's Chat" button on your website. A dialogue box prompts the user to login using their name and e-mail address.
• Chat Now announces an incoming chat request (an audible and visual alert) on your PC screen. Your agent selects the next customer from the queue screen.
• The visitor receives an instant greeting message from the agent and an interactive two-way chat session begins.

• Administrative Control - Lets you set-up and manage all your ChatNow features. You establish the days and times chat sessions are allowed. All ChatNow options are accessible through your Account Control Center.
  
  
• Visitor Notification - Signals by ringing your computer whenever a website visitor wants to chat with you live. Just answer like you would any telephone call and instantly you’re communicating with visitors in realtime.
  
  
• Unlimited Stations - Allow you to add as many departments or employees to the system as needed. You can set-up ChatNow to access your accounting, customer service, repair or sales department. Include any number of employees.
  
  
• DocuTransfer - Gives you the ability to push pages to your visitor’s browser allowing the customer to literally be "on the same page" with your online representative. Your staff can send product information, price lists, photos or other material to the client. This information is displayed in a separate window in order not to interfere with the chat session.
  
  
• ConverseScript - Allows ChatNow users to request a printed or email transcript of each session for their records. A copy of each session can be stored in the ChatLive control panel for your later review. ChatSecure lies the Secure Socket Layer (SSL) to safeguard the privacy concerns associated with online transactions. ChatSecure even allows operators to login to the ChatNow system behind sophisticated firewalls.